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FAQ

Browse Popular Questions Below

Still have questions about our all-suite resort? Browse answers to some of our most frequently asked questions, below. 

WHAT TIME IS RESORT CHECK-IN?

Standard check-in time is 4:00 p.m. Guests requesting an early check-in must contact the front desk for availability and approval. An early arrival fee of $25.00 is applicable for check-ins prior to 11:00 a.m.

WHAT TIME IS CHECKOUT?

Standard checkout time is 11:00 a.m. Guests requesting a late checkout must contact the front desk for availability and approval. A late departure fee of that day's half-rate is applicable if the guest would like to stay until 4:00 p.m.

Note: Late departures may not be available on high occupancy days.

DOES THE RESORT OFFER TRANSPORTATION FROM AND TO THE AIRPORT OR TO THE LAS VEGAS STRIP?

Alexis Park Resort provides complimentary airport/hotel shuttle service for arriving hotel guests, based on availability. Reservations are required for pick-up and drop-off at the airport. Guests requiring an airport pick-up may contact Guest Services at (702) 796-3300 upon airport arrival to reserve a seat on the next scheduled run. 

Passengers arriving at Terminal 3 (the international terminal) will need to go to Terminal 1 (Zero Level) for the hotel shuttle service.

Shuttle Hours: 

Airport to hotel: Daily every hour on the hour, from 7:00 a.m. to 10:00 p.m.

Hotel to airport: Daily from 7:15 a.m. to 10:15 p.m.

Planet Hollywood: Every hour from 11:30 a.m. to 10:30 p.m.

Guests requiring shuttle service for drop-off at the airport must sign up for a time at the Front Desk within 24 hours of their departure date. 

The hotel also offers complimentary shuttle service, based on availability, to and from the Las Vegas strip with a drop-off/pick-up point at Planet Hollywood. Please contact Guest Services at (702) 796-3300 to schedule a pick-up or request additional information. 

DOES THE RESORT OFFER INTERNET ACCESS?

Lodging rates include complimentary wireless high-speed internet access up to 5 Mbps.  Upgraded bandwith available for purchase.  Open signal Wi-Fi is available to all resort guests in public areas to include hotel lobby, restaurant, bar, showroom, and pool area 1. 

DOES THE RESORT ALLOW PETS?

Dogs are welcome at Alexis Park Resort. While at the resort, dogs must remain on a leash at all times and must not be left unattended in the guest suite for extended periods of time. Pets are not permitted in the food and beverage outlets and are not permitted in the pools because of health regulations. 

A maximum of two dogs is allowed per guest suite. A non-refundable pet deposit fee of $50.00 per stay, plus tax, applies for all pets and will be added to your bill. In the event that extra servicing to the suite is required upon checkout, additional charges may apply. 

Service animals are always welcome at no charge and exempt from the restrictions regarding the food and beverage outlets and pool area. 

No cats allowed.

WHAT IS THE CHARGE TO USE THE HEALTH & FITNESS CENTER? 

Alexis Park Resort provides free admission to the Health and Fitness Center to all registered guests. Children under 18 must be accompanied by an adult. The fitness center is open seven days per week, 5:00 a.m. to 11:00 p.m.

Does the Resort have a Lodging Tax?

Due to the Clark County Room Tax increases, the following tax rates will apply:

Present - January 14, 2017 - 12% 

January 15, 2017 - February 28, 2017 - 12.5% 

March 1, 2017, and beyond - 13.38%

DOES THE RESORT HAVE A MANDATORY RESORT FEE?

Due to the Clark County Room Tax increases, the following resort fees will apply:

September 1, 2016 - January 14, 2017 - $13.44 per night 

January 15, 2017 - February 28, 2017 - $13.50 per night. 

March 1, 2017, and beyond - $13.61 per night

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