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FAQ

Browse Popular Questions Below

Still have questions about our all-suite resort? Browse answers to some of our most frequently asked questions, below. 

Are masks or face coverings required?

Effective June 26, 2020, and until further notice,  Alexis Park will require guests to wear face masks or face coverings when on the property in public area.  Masks can be removed if eating or drinking. This is to keep our guests, employees, and the Las Vegas area safe and healthy.  

WHAT TIME IS RESORT CHECK-IN?

Standard check-in time is 4:00 p.m. Guests requesting an early check-in must contact the front desk for availability and approval. An early arrival fee of $25.00 is applicable for check-ins prior to 12:00 p.m. 

WHAT TIME IS CHECKOUT?

Standard checkout time is 11:00 a.m. Guests requesting a late checkout must contact the front desk for availability and approval. A late departure fee of that day's half-rate is applicable if the guest would like to stay until 4:00 p.m.

Note: Late departures may not be available on high occupancy days.

DOES THE RESORT OFFER TRANSPORTATION FROM AND TO THE AIRPORT OR TO THE LAS VEGAS STRIP?

Alexis Park Resort has discontinued the shuttle service due to the pandemic and as a safety precaution for the guests and employees.  

DOES THE RESORT OFFER INTERNET ACCESS?

Lodging rates include complimentary wireless high-speed internet access up to 5 Mbps.  Upgraded bandwith available for purchase.  Open signal Wi-Fi is available to all resort guests in public areas to include hotel lobby, restaurant, bar, showroom, and pool area 1. 

DOES THE RESORT ALLOW PETS?

Our hotel is designated as dog friendly, and welcomes dogs up to 60 pounds—maximum two dogs per guest suite. Please read the following dog friendly policy restrictions:

1). Room type and location may be restricted to certain areas of the resort.

2). A non-refundable dog fee of $100.00 plus tax applies for all dogs and will be added to your bill. In the event that extra servicing to the suite is required upon checkout, additional charges may apply. 

3). Please note that any repairs or for damage incurred to the room by the dog is the responsibility of the guest. Damage will include replacement of sofas, chairs, mattresses, window coverings, lamps, doors, carpeting, etc.

4). With the exception of service animals, dogs are not permitted in the food and beverage outlets and are not permitted in the pool areas because of health regulations.

5). Dogs must be kept in a kennel at all times when you are away from your suite.  Dogs must not be left unattended in the room for extended periods of time.  If your dog is disturbing other guests/staff or causing damage, then it cannot be left alone and must remain in your control.  Our housekeepers will not provide daily service, where a dog is left unsupervised.

6). No barking, or off-leash activity is permitted while outdoors on resort property.  All dogs must be carried, caged, or restrained on a leash.  Please do not loiter in any public building area (Lobby, Conference Center) where other guests might experience allergies to certain dogs.

7). We count on you to prevent your dog from making excessive noise, being disruptive, or aggressive to other guests.  If your dog is deemed dangerous, harmful or disruptive, resort management has sole discretion to require you to find other accommodations.  The resort also reserves the right to contact animal control to have a dog removed.

8). Please clean up after your dog.  We have established “Pooper Bag Stations” around the 28 and 29 buildings where improved grass spaces are available for your dogs.

9). Dogs should not be left unattended in vehicles.   Leaving a dog unattended in a standing or parked motor vehicle during extreme heat, cold, or in any other manner that endangers the animal’s health or safety is against the law in the State of Nevada.  A hot summer day in Las Vegas may result in serious injury or death to your dog.

10). No cats allowed. 

WHAT IS THE CHARGE TO USE THE HEALTH & FITNESS CENTER? 

Alexis Park Resort provides free admission to the Health and Fitness Center to all registered guests. Children under 18 must be accompanied by an adult. The fitness center is open seven days per week, 5:00 a.m. to 8:00 p.m.

Does the Resort have a Lodging Tax?

Yes. The Lodging Tax is 13.38%.

DOES THE RESORT HAVE A MANDATORY RESORT FEE?

 Yes. The Resort Fee is $37.42 per night.

Does the hotel accept packages?

Alexis Park does accept and store packages for hotel guests. Please be advised that there is a handling fee for each incoming/outgoing packages as described below. 

$    9.00               Boxes less than 15 pounds
$  14.00               Boxes 15.1 pounds to 30 pounds
$  20.00               Boxes 30.1 pounds to 50 pounds
$  30.00               Boxes 50.1 pounds to 75 pounds
$  50.00               Boxes or Cases 75.1 to 100 pounds

$  75.00               Boxes or Crates 101 to 125 pounds

$150.00               Skids or Palettes (up to 400 pounds)

$0.75 per pound  Skids or Palettes (400.1 pounds and more)

A service charge of 23% will be applied to the handling and delivery fee.  

Note: Please address all packages to the person that will be picking it up

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